McGee Turner

Exactly what is a Helpdesk? A Helpdesk gives a anchorman of contact between providers and customers on the day-to-day basis. According to ITIL (IT Infrastructure Library), it is the focus for reporting Incidents (disruptions or potential disruptions operating availability or quality) as well as for users/customers making service requests

Just what Helpdesk? A Helpdesk supplies a single point of contact between service providers and customers on the day-to-day basis. In accordance with ITIL (IT Infrastructure Library), it's the center point for reporting Incidents (disruptions or potential disruptions operating availability or quality) and for users/customers making service requests (routine